Templates
Overview
Templates in Siren centralize all your message content—across SMS, email, chat, push notifications, and other supported channels—into a single, reusable structure. This helps ensure consistency in messaging while reducing duplication and manual effort across workflows.
Each template can include two types of content:
-
Static Content: These are fixed parts of the message that remain the same for every recipient.
-
Dynamic Content: These are variable placeholders (e.g.,
{{firstName}}
,{{bookingAmount}}
,{{appointmentTime}}
) that personalize the message based on user-specific or event-driven data. These values are automatically populated using inputs from the workflow or event request, enabling tailored communication at scale.